You are the 4% — wired different, built to lead Sovereignty is not given — it is engineered Leave a luminous trail The master pattern was always inside you Be a force for flourishing The corner is occupied Romans 8:28 — all things working together FINE — Fire Induced Nocturnal Energy — is your fuel The sandbox holds what the world could not Build what they said couldn't be built The Rigid Truth does not negotiate Triangulated Pattern Processing — see what others miss Your archive is your evidence Every signal has a timestamp The 4% don't wait for permission Architect your own infrastructure CurioCat sees the pattern before the crowd The frequency was never wrong — the rooms were Engineer resilience — amplify impact — champion flourishing Your nervous system kept the receipts UCTS — Understanding Creates Transformation Spontaneously The great orchestrator is always composing Digifender — sovereign by design What you carry was never yours to hold alone Philippians 1:6 — He who began a good work will complete it
Resume

Anthony Bixenman

Staff Engineer & AI Systems Architect

Staff-level engineer with 20+ years building and scaling enterprise infrastructure across VMware, NetApp/SolidFire, and Twilio. I bridge the gap between deep technical troubleshooting and product-level systems thinking — designing swarming methodologies, automating complex workflows, and building AI-powered tools that amplify human capability. Currently building production AI infrastructure (Voice Agent, DeskFlow) on self-hosted systems, and exploring how AI-assisted creative work maps the terrain between technology and identity.

"I build systems that help humans find themselves."
LinkedIn ↗ GitHub ↗ anthony@anthonybixenman.com

Career Timeline

Staff Technical Support Engineer

Twilio

2023 - Present
  • ▸ Elevated to Staff level for cross-functional impact spanning support, engineering, and product teams
  • ▸ Designed and implemented swarming methodology that reduced average resolution time by 10 days
  • ▸ Achieved 95%+ resolution efficiency across complex multi-product technical escalations
  • ▸ Mentored junior engineers and established knowledge-sharing frameworks across the organization
  • ▸ Built internal tooling and automation to accelerate diagnostic workflows

Technical Support Engineer III (TSE3)

Twilio

2021 - 2023
  • ▸ Led complex technical escalations across Twilio's communication platform stack
  • ▸ Developed expertise in voice, messaging, and programmable communication APIs
  • ▸ Created documentation and runbooks adopted organization-wide
  • ▸ Collaborated directly with engineering teams on product improvements driven by customer feedback

Technical Support Engineer

NetApp / SolidFire

2017 - 2021
  • ▸ Supported SolidFire all-flash storage arrays and NetApp HCI infrastructure
  • ▸ Diagnosed complex cluster issues across networking, storage, and virtualization layers
  • ▸ Contributed to knowledge base and internal tooling for faster issue resolution
  • ▸ Worked closely with engineering on firmware issues and product reliability improvements

Technical Support Engineer

VMware

2014 - 2017
  • ▸ Provided advanced support for vSphere, ESXi, and vCenter environments
  • ▸ Resolved complex virtualization, networking, and storage issues for enterprise customers
  • ▸ Developed deep expertise in hypervisor architecture and enterprise infrastructure
  • ▸ Built foundation in systematic troubleshooting methodology

Skills & Expertise

Infrastructure

VMware vSphere/ESXi NetApp/SolidFire Linux/Windows Server Docker/Containers Caddy/Nginx Cloudflare Tunnel Networking (TCP/IP, DNS, TLS) Cloud Platforms (AWS, GCP)

Development

Node.js/TypeScript Python Next.js Astro REST APIs Git CI/CD Pipelines Supabase PostgreSQL Redis SQLite

AI & Automation

Claude Code / AI-Assisted Development Prompt Engineering LiveKit WebRTC Deepgram STT ElevenLabs TTS Ollama/Local LLMs Automated Content Pipelines AI-Assisted Songwriting (Suno)

Communication Platforms

Twilio Voice/Messaging/Video SIP/VoIP WebRTC Programmable Communications Telegram/Discord Bots

Leadership

Swarming Methodology Design Technical Mentorship Cross-functional Collaboration Knowledge Management Process Improvement

Education

Kansas State University

Technology Management

Focus on bridging technical implementation with business strategy

Side Projects & Ventures

DeskFlow

Multi-tenant helpdesk SaaS — Supabase, Next.js, self-hosted on CorTeX-1 via Cloudflare Tunnel

Voice Agent

Omnichannel AI assistant spanning voice, Telegram, Discord, SMS, and WhatsApp — LiveKit, Claude, Deepgram, ElevenLabs

CorTeX-1

Self-hosted home server — Docker, Caddy, PostgreSQL, Redis, Ollama, LiveKit — running all production services

BMLK (Big Mad Low Key)

AI-assisted music project exploring identity and healing through timestamped creative output and Suno

AI Music Pipeline

Automated system for generating, producing, and distributing AI-assisted music content

Domain Portfolio (30+ domains)

Strategic collection of domains across AI, tech, and creative spaces — each representing a potential venture

anthonybixenman.com

Custom-built portfolio and living resume powered by Astro, with headless CMS capabilities

Last updated: February 21, 2026 This resume updates automatically via API
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